11 Health Care Mistakes You Don’t Know You’re Making (and how to avoid them)

It’s really hard to be a patient. There are many things that we have to deal with, physically, emotionally, and mentally. When we’re facing chronic illness issues that could have us afraid, it’s even worse.

One way to help yourself is to become an engaged patient in your own care. It’s easy at times to paint a picture of someone who is an engaged patient like Britt from Hurt Blogger. But if you don’t know Britt, it may not be as easy to paint that picture.

Below are 11 mistakes that patients can make. This is not an exhaustive list, nor is it in any sort of order. If you’re looking to be engaged in your care, these are issues you’ll have to work on tackling.

Not disclosing all information

When we go to the doctor, it’s easy to not disclose certain things. Maybe you had chlamydia in college that’s been cleared up and you don’t think anyone needs to know about it. Diseases or issues – even when cleared up – can still have after effects and all sorts of similar things, so it’s important to disclose these issues.

Likewise, if you had a really bad cold and you practiced religious healing or drank 10 gallons of honey lemon tea and ate hot chili to get rid of it, let your doctor know. If you get a lot of upper respiratory infections like colds, it could mean something important.

Avoid this by sharing things with your doctor! Certain things, especially pertaining to sexuality and intimacy, can be difficult to share. We live in a Puritan society still in many ways. That combined with having a disability makes us feel as though we shouldn’t be sexual beings. Docs are there to help you, though, so please discuss everything affecting your life with them.

Downplaying or exaggerating symptoms

One of the issues I ran into when getting diagnosed with fibromyalgia was that my doctors didn’t realize how badly the pain was affecting me. Without emphasizing that, they didn’t realize some of the symptoms I had were connected.

Likewise, exaggerating symptoms of the abscess I had (that my PCP at the time thought was a pimple) led to me being laughed at and some harsh notes in my chart.

To fix this, make sure that you highlight the impacts symptoms or illnesses are having on your life as well as any fears you may have. If I had gone over my fears about the abscess, perhaps my former PCP would’ve treated me a little better.

Not following up

Have you ever had an appointment where you’ve been asked to follow up and you just didn’t?

Don’t do that.

Following up allows your care team to see how things are turning out. Sometimes we may have a side effect to a medication that we don’t realize is one… because we haven’t reconnected with our doc!

At the very least, send/leave a message with your care team to let them know how you’re doing.

Not bringing up big issues in your life

While I did change rheumatologists, I really do value the care I received from the nurse practitioner Kathy at my last office. The doc didn’t often have that much time for me, but Kathy always did. I cut contact with my mother in the middle of planning my wedding, moving, meeting my dad, and my sister moving to the other side of the country. Any one of those things is a big deal and can affect our lives in a huge way. Kathy was great in that she always asked about these things.

I needed help and didn’t really have time to meet with a therapist. She followed up with me and checked in with me during the wedding planning process and everything.

That’s how my new care team is.

That is how your care team should be. If they don’t ask these things, bring it up. Say “Hey, I know this may not be important, but I’m having a lot of drama in my family and it could affect my disease.” That can lead to a conversation about lowering stress, boundaries, and could lead to a therapist appointment.

Not tracking factors in care like pain or side effects
Your doctor isn’t with you every day. They don’t live inside your body. You have to do a little work at a minimum to help with your care.
A great way to do this is to track your pain levels and what tasks you find hard or easy. There are some great apps out there that can help. I’ve talked a bit about Arthritis Power before so check out this link to learn more.
Myra is another great app developed by Crescendo Bioscience to track rheumatic disease symptoms. It tracks your joint pain, morning stiffness, fatigue, daily functionality, medications, labs, and also gives you the big picture summary of it all. It’s pretty great.
I use both of these apps to track how I’m doing. It honestly really helps me check in with myself. Sometimes it gets me focusing a little too much on the pain, but it happens right?
Some people use excel to track their symptoms and meds and side effects and all sorts of goodies. Do what works best for you and fits in well with your life. For me, apps on my phone really help because I’m on it more than the computer when I’m home.
By tracking your symptoms and the like you’ll be more prepared for your appointments.
Not preparing for your appointment
Life is super busy. It gets hard to keep track of everything we’re doing sometimes. I’m really decompressing finally from meeting Emily and the JA conference and I already have to start thinking about MedX!
There are always going to be times where we aren’t quite settled down enough to accomplish everything we have to do. That means our appointments may not be as helpful as they could be. Docs have this happen too, trust me.
Tracking your symptoms will really help prep you for your appointments. Other things you can do are keeping a diary or taking pictures and writing a short blurb or just making a note about how you felt on your calendar. Bring those things in so you can discuss them. It helps the appointment go more smoothly but also really helps your doctor know you’re engaged and dedicated to your health.
Medications
Oh medications. Medicine. Good ol’ pharma.
I hate taking medicine. The fact that I’ll have to keep taking it until the day I croak doesn’t help. I have had times where I just need a break from medicine. Early in March was one of those times. The fact that I rushed to California for Sam and my sister gave me an excuse to keep that up. I saw my rheumy shortly thereafter and my labs were gross, but I felt good, so we kept up with not keeping up with my biologic…
And then came the flares.
This was the first time I was 100% honest with my doc about the medicine issue. I just needed a break from the side effects and it didn’t feel like it was helping much. Now that I did my last Cimzia shot, I can say that it aggravates my fibromyalgia too much to really help with Arthur. It sucks big time.
The point is that being honest with my doc allowed us to start looking at other meds early, before I needed them. I got comfortable with the idea of a new med and we figured out when to start it due to my busy traveling schedule this year.
There are certain meds I just cannot stop, and probably never will be able to. I can’t imagine what would happen if I forgot a Lyrica dose right now. Holy crap. BUT that also helps me be on top of refills and other things related to those meds.
The fact that I use Pillpack really helps too!
Seeing the wrong doctor
This can be really hard for chronic pain patients. Sometimes I don’t know if the issues I’m dealing with are rheumatic in nature or a new thing, so I don’t know if I should see my rheumy team or my PCP.
One great thing that can help with this is sending a message via my EMR to my rheumy. That team is friggin’ amazing at helping me out with this stuff.
So when in doubt, ask.
Not paying attention
It can be really hard to pay attention in a medical setting, especially if it’s emotionally charged. Here are some ways to fix this problem.
Bring someone with you! Bring your mom or spouse or best spoonie friend along to discuss what you’re going through. It helps to get an agenda set up at the beginning of the appointment, listen throughout, and summarize too. Having someone else there can help.
Most docs now have to print an after-visit summary, which can be helpful as long as you ask for them to be detailed in their summary.
Not knowing anything about your illness

 

Honestly this one bugs me the most. I know others with Still’s who don’t really know anything about the disease or the treatments. This can create a paternalistic environment where your doctor controls everything and you may not have much of a voice in your care. This can frustrate docs too. They have a required number of patients to care for and sometimes being so involved with one patient gets to be really hard.
You certainly don’t have to go as far as I have with checking out medical textbooks from work and learning clinical immunology in your spare time… but learn. Check up on lab terms you don’t know or read some medical studies about your illness and meds. Learn how to spell the medications and what the common side effects are.
Of course there are always great places to ask questions when you don’t know or can’t find the answer. It’s important, though, to recognize that as a patient you are an expert in a part of your care – what affects your body and how you feel. That counts for a lot, so get involved.
Not engaging in care
This goes along with the section above a lot, so there may be some repetition here.
When my rheumy and I initially talked in October, I brought up Kineret. I wanted to start it or another one of the FDA approved SJIA medications but my former rheumy team wouldn’t do that. My current rheumy was astonished that I’d not been on those at all. We decided that would be a goal once I failed Cimzia.
I recognized I was failing Cimzia and held the med to see how I would feel. In doing the most recent shot a few weeks ago, I know this isn’t a medication that helps me more than it harms.
We discussed this via MyChart once I had asked for a boost of prednisone, and she sent me some journal articles. I did my own research too and felt most comfortable with Kineret over Actemra and Ilaris.
We discussed when would be the best time to start this drug as the JA conference was approaching. We decided together that I would do this last Cimzia shot to hold me over and start Kineret once I’be gotten back. We came up with a schedule for labs to see how that helps and decided to check in with each other via MyChart.
Engaging in your health care is incredibly important. It’s your body and your life – you need to figure out what works with it. You also need a doctor or care team that gets that. I’m lucky that my doctor right now does.
The idea of patients engaging in their own care is gaining more and more popularity. More health care systems are emphasizing this via their quality and compensation measures. That doesn’t mean all doctors are subscribing. If you find a doctor that’s still more into his white coat than taking care of you, get out! Make a call to docs in the area. Use Health Grades and other rating sites to find docs to check out. Treat a new patient exam like an interview.
Again, you live in your body. You’re the expert on your allodynia and other pain. You know how medications put you out of it for three days – and when you can’t handle that. Take control of your health!
Just, um, don’t take my spoons.

You know what isn’t a mistake? Joining me on my MedX journey Sept 24-27! I’ll be live tweeting the whole time so hit me up @kirstie_schultz, catch the live streams at the Medicine X website, and join in the conversations using the tag #MedX.

 

Barriers to Patient Engagement

I never said I was an artist y’all.

As a chronic illness advocate type person, I talk an awful lot about being engaged in your care. There are, unfortunately, a lot of barriers that can keep someone from doing so. This post is to see what barriers exist. By identifying them, we can hopefully move to a point where we can work on getting rid of them to get everyone over to engaged patient land.

Here are, in no important order and not exhaustive whatsoever, some of those barriers:

  • Authoritarian or paternalistic doctors
    • Some doctors do not want to engage you in your care which sucks
  • Denial about illness or necessity for medical care
    • If you don’t think you need treatment, why would you really access health care?
  • Presumptions about health care
    • White coat syndrome – we don’t question the degree
    • Worried about being labeled (troublesome, drug seeker, difficult, etc)
  • Access to care
    • If you live in a rural area and physically can’t get to the doctor, you can’t engage in your care
    • Same if you can’t get child care, get off work, etc
  • Education level
    • It’s been shown in several studies that people with higher education and socioeconomic status engage in their care more
    • Even more than this, you have to be educated about your illnesses specifically
      • You’re already an expert on your body so learn what it’s doing wrong
  • Racial disparity
    • This could mean between anyone in the health care process or the system and the patient
    • This can be especially true in larger cities
  • Sexuality
    • If your doctor doesn’t agree with your sexual orientation, it may be hard to bring up quality of life issues
  • Gender
    • It’s honestly a travesty that more women wind up with autoimmune disease because women (especially of the younger ages) are often treated as hysterical when they report pain, etc
  • Age
    • If you’re young, you may be dismissed as being silly/hysterical/etc
    • If you’re old, doctors may not give you the best treatment due to you insurance or thinking you may not be worth the time
  • Cognitive function
    • If you aren’t neurotypical or you’re having a bad brain fog day, it’s not only sometimes more difficult to engage but also to truly be heard
  • Background (ie abuse)
    • I’ve found that it can be hard to handle new providers if they don’t know your background
    • Something like abuse or PTSD should be brought up right away
  • Terminology used
    • Sometimes I think we all feel like we need a dictionary to be in an appointment
  • Experience in HC setting
    • If you’ve had an awful experience with health care, especially a particular system that you’re still in, you’re not going to be as inclined to utilize their facilities
  • The perfect patient is passive
    • We get this idea in our heads that the perfect patient is passive and complies 100% with what the doctor wants us to do
    • THIS IS SO WRONG OMG
  • Undervaluing own opinions
    • This is really a part of the white coat syndrome
    • We don’t feel qualified to question or make decisions in our care
  • Insurance
    • Insurances often only cover a certain number of visits, especially with specialists, so how do you get the care you need and stay engaged?
What are some barriers you’ve seen or dealt with?

I hope that you’ll join me on my MedX journey Sept 24-27! I’ll be live tweeting the whole time so hit me up @kirstie_schultz, catch the live streams at the Medicine X website, and join in the conversations using the tag #MedX.

 

Dear Anakinra/Kineret, I love you

I did labs this morning and was a little afraid that my blood tests wouldn’t reflect how well I’ve been feeling…

But my sed rate IS FREAKING SIX.

It went from 40 to 6!

WTF.

I switched rheumatologists so that I could get on kineret. I knew that, eventually, this drug would be my goal. It has helped SO MANY people with SJIA and periodic fever syndrome and other autoinflammatory diseases.

I switched rheumatologists because my old one didn’t want to use this drug. The injection site reactions were too big of a problem and it didn’t help other patients they’d had on it – other patients who weren’t SJIA or autoinflammatory btw. They were treating me as if I had a different JIA type.

If it was just between oligo and polyarticular, that would be one thing. The same drugs for the most part are used. Systemic is a different beast. MTX doesn’t generally work for us and the TNF drugs only buy time.

I did see minor improvements when I was on Humira & Enbrel, but they both quickly quit working. The same with Cimzia. You can kind of see that here. The dip at the end of June 2012 was when I was on Enbrel and Arava, which I had to stop due to liver damage… and that’s where we see the elevation in late 2012.

I had a rough go with some dinosaur bites injection site reactions during the second and third weeks of the injections, but they have cleared up amazingly quickly!

This is all so surreal. I cried for a good while the other night because I noticed, while fidgeting with my toes, that they were so malleable. Turns out they weren’t swollen for the first time in 22 years! They were normal toes!

NORMAL

I had a similar moment with my ankle on the same foot.

And I even wore wedges the other day – five years to the day that I got my handicapped placard and said I give up (not that getting a placard means that – I literally put “I give up Arthur. You win.” on facebook).

My new rheumatologist is amazing. I love her so much, not just for this but for really being a partner in my care and a friend.

I can’t help but wonder though how many more drugs I would’ve failed with my old rheumy before they considered this. I wonder why I wasn’t being treated with the right drugs. I wonder if it would be wrong (I know it would) to send them a message about how much better I’m doing now.

I’m so glad I stood up for myself. I’m so glad I had other ePatients telling me to be my own advocate. I’m so glad I had support to make all the changes I’ve made in my life in the last two years. I believe all these changes have gotten me to this moment – so close to giving Arthur the KO.

I’m going to go back to crying in my office.

Kineret.
Anakinra.
Lovely little daily shot.
I fucking love you.
Please stay working.
Get me into remission.
Make me better.

 

T minus 37 days and counting to #MedX

(I’ve been watching a lot of From the Earth to the Moon. Since the tagline for MedX in the past has been about igniting change, I figured a countdown-themed post would be awesome, so put on your helmet and strap in for a ride!)

 

10

In 2013, I vaguely remember hearing that Britt ‘Hurt Blogger‘ Johnson had gotten involved in this weird thing called MedX.

I didn’t really know what it was, but as time went by, I learned more and more about it, including that there were some awesome people attending with great ideas towards changing the future of healthcare.

9

In 2014, I wound up with a flare the weekend MedX happened, allowing me to basically fully participate in the online portions of the conference. I had already taken a MOOC via Stanford on patient engagement and was excited to catch any part of the conference I could. Thanks to my flare, I was able to watch some of my favorite people and friends give amazing talks about their experiences with illness and issues that need to be resolved.

8

As I watched the live stream and participated in the twitter feed, I was able to really see the goal of MedX firsthand – to bring all stakeholders in healthcare together to make changes for the better. I was able to see the passion that everyone had for these changes, and it helped to reignite my spark which had been lost in the day-to-day health issues.

See, in 2012, my close friend Laura of Still’s Life passed away due to our shared disease. I also had recently had to change jobs and stop graduate school due to my illnesses. I had become engaged and so I threw everything positive I had into wedding planning to ignore my depression.

It wasn’t the best idea but my wedding in August of 2014 turned out awesome, so all’s well that ends well!

With the wedding out of the way and all this extra time on my hands, watching the live stream was exactly what I needed. It threw me head first back into the advocacy world with more excitement and ambitions for the future than before.

7

I decided to apply to attend MedX in person – and I got selected! I got the news over Thanksgiving weekend – and on the same day I heard about my new job – all while spending my first holiday with my father’s family.

It was intense.

6

This point in a NASA countdown explains my life right now:

Just prior to this moment, if everything is functioning as it should, the command will be given to start the space shuttle’s main engines. Beginning at the T-minus 6 second mark, each of the three main engines will be ignited and roar to life.

When I was selected to go, I ramped up everything I was doing in my life to focus on one goal – changing the future of healthcare. I attended other conferences this year, started a new administration job in pediatrics, and will start school shortly to work towards my MS in health care administration with a goal of being a patient advocate due to my focus on advocacy and navigation in the health care system.

And I have my new CreakyJoints blog on sex and relationships.

I’m really getting around, pun intended.

5

I was a little nervous about going to MedX. I’ve worked really hard in the last seven years on advocacy and awareness, but am I ready for this? I mean, getting to meet a ton of people I look up to all at once could be a little overwhelming. Luckily, I was able to meeting Britt and Kenzie at the Arthritis Introspective National Gathering in May. And then I was able to head to the JA conference in July. I didn’t meet any MedXers there, but I learned a little more about myself as far as why I keep fighting.

4

I physically have everything I need for MedX now – a better carry-on bag, all sorts of braces and wraps, and some nicer clothes so I look professional. My flight is booked, with some time set aside to spend with my sister. I’m ready for some comfy weather and that Cali sun.

Mentally I’m still not sure I’m prepared.

3

At five weeks out, I’ve started to look at my schedule which is tricky. What in the world am I going to do about all these amazing sessions?

I have a time turner on my keys, but I’m sadly unsure that it’ll work.

2

A while back I was questioning the validity of having me attend this conference. How in the world am I possibly qualified? Am I enough of a patient? Am I well enough to attend?

Seeing all the steps I’ve taken in the last two years to improve not only my life but the lives of others, I think that feeling has dissipated… especially since my new biologic has killed my brain fog. I feel like I have my life together, and that’s awesome.

1

What am I most looking forward to at MedX? It’s hard to put into words.

I’m ready to bring back information for the doctors I work with, just as the head of our department is excited to hear about it. They could use some of the information for sure.

I’m excited to bring back information to my new rheumatologist, who is beyond stoked that I’m going. She’s super into patient engagement and shared-decision making, and I love her.

I’m happy I can reconnect with people I’ve met in person like Britt and Kenzie, and to meet others I’ve interacted with before but not yet met.

I’m ready to sit and learn and share information non-stop for days. If I could do this type of thing all day every day, I would.

I think that most of all, though, I’m ready to be with my people, my tribe. As a rare disease patient who didn’t receive medical care growing up despite several illnesses, I have a unique perspective on things. My combination of physical and mental issues don’t always make things easy. I think, though, that MedX will provide me another ‘home’ – just like the one I’ve found with AI. To me, they’re almost two sides of the same coin. AI focuses on living the best life we can right now and MedX focuses on changing things to make that easier and better.

I’m ready to sit in a room with other patients and be treated like my opinion matters, like I am an expert on a part of health care. The acknowledgment that patients matter to health care and that our input matters? It’s an amazing thing.

I’m excited to go be a part of it.

0
 
 

The solid rocket boosters will be ignited, and the bolts that have secured the shuttle to the ground in the last six seconds of the countdown are explosively released, allowing the orbiter to rocket into the sky. Once this happens, we have liftoff!

Well, in late September at least 🙂

I hope that you’ll join me on my MedX journey! I’ll be live tweeting the whole time so hit me up @kirstie_schultz, catch the live streams, and join in the conversations using the tag #MedX.

 

ePatients & health care decisions

The biggest thing you have to learn is that you matter and, therefore, your opinion about your care matters. In fact, it can be the most important opinion there is. After all, you’re the one stuck in your body. While a doctor may know how the body works, you know how you feel.

Learning to be your on advocate or a partner in health care is what the ePatient idea is all about. The idea of a patient as a potential expert and someone who should be involved in their care is growing in popularity but still hard for many to wrap their heads around.

In the past, health care has been paternalistic – rules by a lot of old white guys who, in their white coats, tell you what to do and you follow their instructions. You don’t ask questions and you don’t stray from the path – at least, you don’t tell them you have.

Now it’s all about working together, with the patient as a part of the team. There are usually two ways this can go – shared decision making (SDM) or informed decision making (IDM). Neither is better than the other in general, as their success really depends on what type of person you are and approach you want to take.

Share decision making is where you and your health care team would review options and make a decision together. There is back and forth and a discussion.

Informed decision making is where your health care team presents options along with information about each path and you choose one that might best fit your life.

In reality these two are very similar to each other. Again it really depends on your personality. If you like to be a little more guided or work on a team, SDM may be better as you’re not the only one really involved in the decision. If you’re very independent, IDM may be better.

I prefer a shared decision making process. As a rare disease patient, I have become an expert in my own diseases and how they affect my body. My current rheumatologist recognizes that and we speak much more like equals than a top-down approach you might get in other scenarios.

Something else that I love about her is how involved she is in the greater rheumatology community. She’s active with the local chapters of the Lupus Foundation and Arthritis Foundation. She’s also SUPER STOKED to see what I’ve just learned from the JA conference and what I will have learned from MedX after September.

What type of decision-making process do you enjoy? Have you tried multiple approaches?

 

Why Adam Schefter & ESPN need to watch themselves

I’m not saying ESPN is a high level news team with huge integrity, but I didn’t expect to see them stoop to TMZ/Perez Hilton levels of violating patient privacy with a frigging picture of Jason Pierre-Paul’s electronic medical record (EMR).

Jackson Health System has already released a statement about their investigation into which employee leaked this information, since it does show the EMR.

To be clear, I’m not perpetuating the sharing of this EMR and I hope you don’t either. I wouldn’t want people sharing mine this way.

So much is wrong with this.

What genius employee at JHS thought that violating HIPAA was a great idea? Which employee at ESPN gave them the green light to share it once obtained instead of merely citing a source? And when will each of these people along with Adam Schefter be fired?

It also brings up further questions and conversation surrounding who owns the data contained in your EMR. ESPN certainly doesn’t and it may not apply in this particular care, but it could for others.

Regardless you know they’re all getting sued, and so likely is JHS.